I know this story is 3 years old but I HAD to comment as the Sclafani's are still conning people out of money, they just moved their operations base somewhere else. As someone who has been on the actual trucking end of the auto transport industry for 20+ years and dealt with Greg & Marguite for years, I know how they work. As consumers we all want to price shop and look for the best deal. When it comes to shipping your car though, a broker doesn't have as much of a vested interest in transporting your car. The goal of many brokers is to get your deposit (also called a "booking fee") because once you see the fine print, most will see that money is not refundable and dates are not guaranteed.
Brokers can offer very cheap prices for the following reasons:
They do not have to pay: truck payments, fuel, heavy road use taxes, maintenance, Quarterly fuel taxes, KYU, drivers, DOT, overweight citations, and on and on.
How does a Broker work?:
Many can work right out of their living room and just pay for an 800 # and a Bond in case they don't pay the trucking company. You might make the mistake of filling out a form online as it looks like a quote request form for a trucking company. Instead, you all of a sudden are bombarded by between 10 & 25 hard core sales people all begging for your business and they will not leave you alone. They will offer a very low price to entice you. IF you book with the low priced broker, he/she may ask for a deposit. Either way, they list your car on an internet load board for less than quoted to you and either the car ends up sitting and the broker won't return your calls, or they call you and tell you they need to charge you more because no one wants to move the car or worse yet, they contract your car to a carrier for a larger price and you are in shock when the truck arrives and they don't want to give you the car unless you pay $200 more than your agreement. The sad part is that the truck driver is stuck in the middle. You can yell & scream & toss your contract in his/her face but if you don't pay what he says you owe, the driver eats it. He either owns his truck and has lost revenue or if it is a company driver, his dispatcher will deduct it from his pay and it isn't their fault you were lied to.
CONSUMERS: Arm Yourself With Information!!! Research any company before you give them any personal or payment information. Do not just trust transport reviews website as many brokers are listed as carriers, they pay to be a "supporter" of the website to get preferential treatment and if you pay attention, some even compensate "clients" for their reviews! Start with a review site to narrow down your choices, then use a search engine and look up the name of the company along with the word "complaints" and see what comes up. Many companies use similar names so if you have the city of location, use that in your search.
If I didn't "ramble on" so much, I could write a book of broker nightmare stories and how to book a transport with little stress. Automobiles can be quite an investment these days. Is transporting really where you want to bargain shop?