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Best Isp For Control Freaks New York 2002 - PANIX

New York's longest-running Internet service provider (they've been at it since 1989), PANIX costs a little more than the fast-food ISPs—$325 a year for dial-up or one-channel ISDN—but you get your money's worth. If you're the kind of user who enjoys tinkering with your online environment, every account comes with a UNIX shell (a shell alone is $100/year). When you call them, an actual human picks up the phone and solves your problem. And, almost uniquely in their business, they understand the karma of customer service: Some years ago, when they couldn't get enough dial-up lines, they didn't accept any new customers for months until they could be sure that their users wouldn't get a busy signal. Bless them.
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