Things We Hate: Unhelpful Restaurant Websites


People generally go to a restaurant’s website to find out the location, hours, how to make a reservation, and maybe take a look at the menu. So why is that information so hard to find on many websites? First comes the music, some horrible jazzy stuff that startles everyone in your office, and then the artsy “preview” that goes on forever, and then, finally, you’re at the main screen and can try to actually find out something useful.

DBGB’s website is a classic offender–lots of pretty pictures of the food, a section called “talent” where you can find a headshot and extensive bio of the executive chef, screeds on the place’s interior design, and private dining. But where is the restaurant located? The address is at the bottom right, but the text is weirdly obscured and garbled by an overlaid link to Open Table. And as far as we can tell, the hours are not listed anywhere.

This article from the Village Voice Archive was posted on August 24, 2009


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