Eataly is alerting customers who shopped at the upscale Italian market between January and April that their credit card information may have been compromised as a result of a security breach.
According to a notice posted on the Eataly website, customers who used a credit or debit card at the complex’s “retail marketplace” between January 16 and April 2 may be affected.
Eataly announced the breach publicly via a legal notice in the Daily News on May 1.
“Based upon an extensive forensic investigation, it appears that unauthorized individuals installed malicious software designed to capture payment card information on the computer systems used to process,” the notice reads. There is no indication, the message continues, that any of Eataly’s dozen restaurants, bars, or cafés were affected.
The marketplace — located at 200 Fifth Avenue and owned by a partnership that includes celebrity chefs Mario Batali and Lidia Bastianich — is offering a year of free fraud-resolution and identity-protection services to all customers potentially affected.
A FAQ on the website doesn’t indicate when the hack was discovered but explains that as soon as it became clear the market had been hacked, the company — which operates several locations around the world, including one in Chicago — launched a full investigation and quickly “rendered the malware inoperable.” Neither the message to customers nor the FAQ discloses how many customers’ information might have been filched.
The Voice reached out to Eataly and will update this post when we hear back.