In what’s being called “the world’s best passenger complaint letter” (or just a slow news day in England), the Telegraph has published one’s man complaint letter to Sir Richard Branson following a nasty meal on a Virgin flight from Mumbai to Heathrow. The letter is over one thousand words, features seven supporting images, and amusing passages like this one:
I’ll try and explain how this felt. Imagine being a twelve year old boy
Richard. Now imagine it’s Christmas morning and you’re sat their with your
final present to open. It’s a big one, and you know what it is. It’s that
Goodmans stereo you picked out the catalogue and wrote to Santa about.
Only you open the present and it’s not in there. It’s your hamster Richard.
It’s your hamster in the box and it’s not breathing. That’s how I felt when
I peeled back the foil and saw this: [see image 3, above].
After the jump, Virgin’s response to the letter.
After receiving the email, Branson was so tickled he called the author and thanked him for the “constructive if tongue-in-cheek” message. A Virgin flack said he was sorry the passenger didn’t like the meal, noting that Virgin’s “award-winning food which is very popular on our
Indian routes.” What about a free flight or some extra miles or something for his trouble? Maybe Branson thinks the guy just didn’t understand their award-winning Indian cuisine.
This article from the Village Voice Archive was posted on January 27, 2009