The NYPD's Poor Judgment With the Mentally Ill

Shereese Francis was in mental distress. After police arrived, she was dead.

The NYPD's Poor Judgment With the Mentally Ill
Illustration By Lloyd Miller.

On the evening of March 15, Shauna Francis called 311 looking for some information. She wanted to call an ambulance for her 30-year-old sister, Shereese, but wasn't impressed by the quality of care at Queens General, the nearest hospital. Shauna wanted to know if she could ask the ambulance to take Shereese to a Long Island hospital.

The 311 operator told Shauna she would have to take that question up with the EMTs when they arrived and asked Shauna about the nature of the problem. Shauna explained that Shereese, a person with schizophrenia whose illness was well-controlled by her medication, had been refusing to take her meds for some time, and the family wanted doctors at a hospital to help persuade her to resume taking them.

The operator transferred Shauna to a 911 dispatcher, who listened to Shauna's story and promised to send someone over. Shauna hung up and traveled the short distance from her home to the small, single-story house in Rochdale where her mother lived with Shereese.

Courtesy of the Francis family
The Francis family: Shereese, Eleen, George, and Shauna. Shereese was killed in March after four police officers forced her face-down into a mattress.
Courtesy of the Francis family
The Francis family: Shereese, Eleen, George, and Shauna. Shereese was killed in March after four police officers forced her face-down into a mattress.
Eleen, Shauna, and George Francis spoke out in a press conference in April after Shereese’s death.
James Thilman/Gothamist
Eleen, Shauna, and George Francis spoke out in a press conference in April after Shereese’s death.

As she drew up to the driveway, she saw a police cruiser had already arrived, and four officers were approaching the front door. That wasn't unusual: On other occasions when the family had called an ambulance for Shereese, police often arrived along with the EMTs. Assuming an ambulance was probably on its way, Shauna led the officers into the house, where her mother, Eleen, explained that Shereese was in her bedroom in the basement.

What happened in that basement after the police went downstairs to talk to Shereese isn't fully known. Shauna and Eleen saw and heard some of what transpired, but not everything. Citing an ongoing internal investigation, the police department isn't commenting.

Police logs record the four officers arriving at the Francis home at 10:20 that night. Shauna and Eleen saw the officers wrestle Shereese onto a bed, all four of them piling onto her as they pressed her facedown into the mattress and handcuffed her. Within 20 minutes of the police arriving, Shereese Francis had stopped breathing, and Emergency Services personnel were attempting to revive her.

When Shereese was finally taken to Jamaica Hospital Medical Center at 12:25 a.m., she was pronounced dead. Hospital staff told the family she likely had been dead for at least 90 minutes before she arrived. The death certificate signed by the medical examiner listed Shereese's death as a homicide and cited the immediate cause of death as "compression of trunk during agitated violent behavior (schizophrenia) while prone on bed and attempted restraint by police officers."

Shereese's father, George Francis, is more succinct. "The bottom line is, they come there and kill her," he says. 

The death of Shereese Francis has rekindled a decades-long debate over the NYPD's treatment of the mentally ill. As the first responders to all sorts of emergency calls, police officers are on the front line for just about every social problem in the city, and mental illness is no exception. The department estimates that it handles nearly 100,000 calls for "Emotionally Disturbed Persons" every year—hundreds a day. Every few years, one of those calls goes so badly that somebody dies.

Determining who bears responsibility for those deaths and whether and how they can be prevented isn't always easy. But with a growing international consensus on the best practices for police interactions with the mentally ill—practices the NYPD has so far resisted adopting—the story of how Shereese Francis died once again raises the question of whether the NYPD is doing everything it can to train its officers on how to do the delicate work of serving New Yorkers with mental illness.

Francis Grace Day Care and Learning Center stands in a two-story white stucco building on a stretch of Merrick Boulevard in Queens surrounded by used-car lots, a Quick Lube, and roti restaurants. The front is covered with gaily painted balloons, rainbows, and alphabet blocks. It's a hot summer day when I meet the Francis family there to talk about what happened to Shereese, and the air-conditioning isn't keeping up, so we drive down the block in George Francis's Mercedes minivan to another location he's renovating. It's cooler there, and settling around a folding table, the family members begin to tell their story.

George Francis came to Queens in 1985 from Kingston, Jamaica, and soon brought his family—Eleen and their two young daughters, Shauna and Shereese—to join him. Along with other members of the family, they began building a child care center. The enterprise was successful, and soon they were running a small constellation of centers. In 2000, The New York Times included their business in a trend story about 24-hour child care centers targeted at shift workers with off-hour needs.

Shereese and her sister helped with the business and worked hard at school, her parents say. After high school, Shereese spent two years at Nassau Community College, where she studied to be a physical therapist.

"She was a very happy person, a very loving, spiritual person," her sister says. "Everybody loved her. She was always very happy, very concerned about everyone."

In college, Shereese became quieter, depressed and withdrawn. "She began seeing things," her father says. Eventually, she was diagnosed with schizophrenia and prescribed Risperdal, an antipsychotic.

The medication worked well. When she took it, Shereese was functional and outgoing. She attended a Catholic Charities outpatient program that offered psychotherapy, which helped her manage her illness. But the Risperdal also "made her fat," in her father's words, a side effect about which Shereese was painfully self-conscious.

Beginning in November, Shereese stopped taking her medication, at first with minimal effect. "The first month was fine," Eleen remembers. But by November, things were getting worse. Shereese spent entire days in her bed, under the covers, refusing to talk to anybody. The family became increasingly concerned. Social workers from Shereese's program came by a couple of times to check on her. "She wasn't that bad at the time," Eleen says. "She spoke to them."

It got worse. "She stopped eating, she wasn't sleeping," Eleen says. "She spent her days combing her hair. Combing her hair and putting on makeup."

On the morning of March 15, things seemed even worse. "She hadn't slept the night before," Eleen says. "I went down there to check on her, to see if she wanted to sleep." Abruptly, Eleen pauses her retelling, dissolving into silent tears. Shauna, sitting next to her, takes up the story.

"I got back from school around 8, and my mother told me, 'I've never seen her act this way,'" Shauna says. "'She accused me of taking her makeup, and then she was pulling my hair.' Mom said, 'I think we need to take her to the hospital before anything gets any worse.'"

Shauna went back to her own house, nearby, had her conversation with the 311 operator and the 911 dispatcher, and returned to her mother's house, where the police were just arriving. After explaining the situation, Shauna and Eleen followed the police down into the basement. Shereese was in her bedroom, but the police spoke to her through the closed door.

"They were basically telling her, 'We're going to take you to the hospital,'" Shauna says. Shereese wasn't having it. "She was arguing with them," Shauna says. "She was like: 'What are you doing here? You're not taking me anywhere!'"

It wasn't clear that Shereese actually understood the situation. "It didn't seem like she knew they were the police," Shauna says. "She was saying, 'I'm going to arrest you,' just all kinds of crazy things to them."

After a few minutes, Shereese opened the door and tried to push through the crowd, down the basement hallway, and up the stairs.

"The police officers say, 'Do not let her go,'" Shauna says. "That's when all the tackling began."

Police managed to keep Shereese from making it to the stairs and instead pushed her into another bedroom that opened off the hallway.

"One of the officers initially said, 'Why don't you just use the Taser?'" Shauna says. "I said, but they didn't hear me, 'That isn't necessary.'" As the police piled into the bedroom, Shauna got a partial glimpse of the struggle. She thought she saw one of the officers making hand movements as though he might have been hitting Shereese, but she couldn't be sure.

"Then they got her onto the bed," she says. "All four of them were on top of her. They were trying to get handcuffs on her."

Shauna heard one of the police officers cursing at Shereese. "'Give me your effing hand! Give me your effing hand!' I was like, 'What kind of police officers are these?'"

Shereese managed to resist for a while, Shauna says. "At first, she was fighting them off, fighting them off, fighting them off. But then I didn't hear her anymore, and she wasn't moving."

Recognizing that something wasn't right, the police took the handcuffs off and moved Shereese to the floor, Shauna says.

Sixteen or 17 minutes after the police showed up, the EMTs arrived and rushed downstairs. The police were keeping the family out, and the basement door was locked.

Eleen, back upstairs at this point, heard one of the EMTs run upstairs and talk into the radio, and mention something about arrest. "She thought that meant they wanted to arrest her," Shauna says. "Later, we realized they were talking about cardiac arrest."

Shauna's mother-in-law, who had now arrived, tried to poke her head in and see what was going on. "She looked at her and said, 'She looks like she's dead!' They said: 'Oh, no, no. Get outside.'" Eleen and Shauna's mother-in-law circled around and tried to peer in a window but were again shooed away. For what felt like a long time—more than 45 minutes, they estimate—the family, worrying and making phone calls, waited anxiously on the lawn while the police and EMTs worked on Shereese in the basement.

"I didn't know what to think," Shauna says. "I was just wondering, why is she down there so long? What's going on?"

At one point, a sergeant came upstairs with what seemed like good news. "He said: 'We've got a pulse! But there are no guarantees,'" Shauna remembers. It was still a "long time after that" before she saw Shereese being taken out of the basement on a stretcher. The ambulance was parked across the street, but for some reason, the police and EMTs took her out a stairway that led to the backyard.

"I think maybe they wanted to avoid us," Eleen says. The family asked to ride with Shereese in the ambulance, something they'd done on previous occasions, but were told they couldn't. Shauna and Eleen got ready to drive to the hospital themselves, but as they were heading out the door, more recently arrived police, detectives in plainclothes, said they wanted to take recorded statements on what had happened. The women gave short statements and explained what had happened, trying to reconstruct the timeline. Finally, they were allowed to follow Shereese to the hospital. When they arrived, a nurse directed them into a room.

"They told us she was dead, and there was nothing they could have done," Shauna says. Nurses showed her mother-in-law the readout from Shereese's EKG from the time she arrived at the hospital. It was flat from the beginning.

In the following days, the family's shock and grief began to settle into anger. Shereese didn't have to die that night.

"They cut short the girl's life," George Francis says. "She had a lot to live for. She had a schizophrenic problem, but if she took her medication, she come right back, you know?"

"These police officers weren't trained to handle this," Shauna says. "Who restrains someone on a soft surface, facedown? Who would do that?"

Eleen agrees.

"Usually, when you talk to her, it may take a long time, but if you keep talking to her, she'll listen," she says. "The police officers in the past, they all talked to her. It seemed like they knew what they were doing."

In the days afterward, police investigators kept calling, wanting to talk more about what had happened, but George Francis was tired of talking to police without a lawyer. The family hired Steve Vaccaro, a lawyer with experience suing the NYPD.

"We need justice for Shereese," says George Francis, his Jamaican phrasing becoming more pronounced as he becomes more upset. "New York City got to pay for all our pain and suffering and compensate for our loss of life. Money won't bring her back, but at least it would serve justice. That mean somebody got to pay. Somebody got to be accountable."

Shereese Francis was hardly the first person with mental illness killed by police in New York City. Throughout the decades, there have been numerous such incidents, each provoking—to greater and lesser degrees—flurries of media attention, public dismay, and calls to reevaluate the NYPD's approach to such encounters.

The first landmark incident came in 1984. Police broke down the door of 66-year-old Eleanor Bumpurs in an effort to evict her from public housing and hospitalize her for what a psychiatrist sent by the city deemed to be psychosis. Inside the apartment was Bumpurs, 275 pounds, naked, holding a 10-inch kitchen knife. Carrying shields and a Y-shaped restraining bar, police attempted to subdue Bumpurs, but in the scuffle, one of the officers was knocked to the ground. As Bumpurs stood over him with the knife, Officer Stephen Sullivan fired two shots from his 12-gauge shotgun. The first struck her hand. The second went into her chest and killed her.

Following the incident, Sullivan was indicted on manslaughter charges and acquitted. The city ultimately paid the Bumpurs family $200,000 to settle a civil suit, and the NYPD changed its guidelines to require a senior officer to be on hand before police confront an emotionally disturbed person. Police also began to carry less lethal weapons, including Tasers.

In 1998, Kevin Cerbelli, a 30-year-old who had been in and out of mental institutions, walked into the 110th Precinct in Queens carrying a screwdriver and a knife and attempted to stab an officer in the back. Police surrounded him and attempted to subdue Cerbelli with a Taser but were unsuccessful, and after he continued to lunge at officers, he was shot seven times.

In 1999, Gidone Busch, a bipolar 31-year-old who lived in Borough Park, was shot to death by police responding to a complaint that he was threatening a local boy with a hammer. Busch, an observant Jew, was in his apartment when six police officers confronted him, but he backed out onto the sidewalk, where police used pepper spray on him. Police accounts afterward differed on whether Busch had first struck them with the hammer, a religious item used in prayer, but there's no disagreement that after the pepper spray, Busch became more upset, striking out with the hammer. Four officers fired their guns, killing Busch.

In the space of a week in 2007, police officers shot and killed two emotionally disturbed men in Brooklyn. Khiel Coppin, 18, was holding a hairbrush under his shirt like a gun when police killed him in Bedford-Stuyvesant. David Kostovski, 29, was brandishing a broken bottle at police when he was shot in East New York.

In 2008, when police responded to a call from the mother of 35-year-old Iman Morales, who wasn't answering his front door. When police arrived at the Bedford-Stuyvesant apartment, Morales, naked, retreated out the window and onto a ledge 10 feet above the sidewalk. Police called for an inflatable air bag to place on the sidewalk under Morales but didn't wait for it to arrive before shooting him with a Taser. Morales went stiff, fell headfirst onto the sidewalk, and died. The entire episode was captured on video and prompted another round of public debate over the use of Tasers and police protocols in dealing with emotionally disturbed people.

Most recently, police officers fired 12 shots at Darrius Kennedy and killed him in the middle of Times Square last Saturday. Police first stopped Kennedy for smoking a joint, but he slipped free and began brandishing a large kitchen knife. Police pepper sprayed Kennedy four times, to little effect. When he lunged at police attempting to cut off his retreat down Seventh Avenue, officers opened fire.

Kennedy, 51, had been sent to Bellevue for a mental evaluation in 2008, but it isn't known if he was diagnosed. Still, Mayor Bloomberg, defending the officers' actions, said Kennedy "must have been mentally deranged" since "taking a knife and going after other people, particularly police officers, isn't something that a sane person would do."

 

New York isn't unique for its steady stream of violent and fatal encounters between the police and what law enforcement calls "emotionally disturbed persons," or EDPs. In their role of keeping the peace and handling situations beyond the capability of ordinary citizens, police have always been called upon to interact with people whose mental illness or emotional breakdowns are causing them to put themselves or others at risk.

That complicated responsibility has only become more difficult in the past half-century, as the institutions that once warehoused the mentally ill have closed in favor of a public health model that relies much more on outpatient treatment, home care, and integration.

In this new era, an increasing share of the responsibility for the mentally ill has fallen on the criminal-justice system. Police are often more likely to be called for help than a health professional. And in many places, poorly integrated services have left officers with few options once they arrive at an EDP call besides doing nothing and making an arrest. The result, research shows, is that prisons have become the new asylums, as more and more mentally ill people find themselves incarcerated.

Cities across the country have their own versions of stories like those of Bumpurs and Cerbelli, stories that show how, in the wrong circumstances, a person with mental illness can be dangerous, forcing police to make split-second decisions about how to protect themselves.  

It happened in Memphis in 1987, when a Memphis Police Department officer shot and killed a mentally ill person. In the outpouring of community dismay that followed, the MPD decided to revisit its policies for handling EDP calls and to reach out to mental-health professionals and to the mentally ill themselves and their families to craft a new strategy.

The result, soon termed the "Memphis Model," was a revolution in policing. It relied heavily on Crisis Intervention Teams, or CITs, composed of police officers who had volunteered to undergo between 40 and 80 hours of extra training in responding to EDP calls. Enough Memphis officers were trained that when an EDP call came through, at any hour and in any part of the city, dispatchers could refer the call to a Crisis Intervention Team.

"The CITs aren't specialized units in the sense that they only respond to one kind of situation," says Major Sam Cochran, who helped develop and implement the model and has since become its chief evangelist. "They're just part of the regular uniform patrol division. They're the first responders, be it a domestic dispute, a bank robbery, or anything else."

The difference is CIT officers have been trained in de-escalation. They know that shouting at people in mental distress doesn't help, that surrounding them, threatening them, and rushing them is almost invariably counterproductive. More than their tactical expertise, Cochran says, CIT officers bring a level of understanding to their policing that makes a critical difference.

"Because they've volunteered and because their training has helped them to see things from the perspective of the someone on the other end of the situation, they've got an empathy that changes the whole situation," Cochran says.

The results of implementing the CIT program in Memphis were dramatic. In the three years before CIT was instituted, mental-health-related calls led to injuries 35 times out of 100,000. In the three years after CIT was in place, that rate dropped to seven injuries in 100,000 calls.

The CIT model was a hit. Over the past 25 years, versions of the program have been adopted by police departments around the world and in almost every state in the nation, from small-town departments to big-city forces including those in Seattle, Portland, Los Angeles, Houston, and Chicago. It has won plaudits from Amnesty International, the National Alliance on Mental Illness, the U.S. Justice Department, and the International Association of Chiefs of Police. The Council of State Governments has been advocating for the adoption of CIT-like programs across the country.

One consistent exception to the spread of the CIT model has been the New York Police Department. Mental-health advocates have repeatedly pressed the NYPD to consider adopting a similar model, but the NYPD hasn't been interested. The NYPD didn't respond to requests for comment for this story, but mental-health advocates say they're often told by NYPD leadership that the CIT model wouldn't work here.

"They say New York is too big," says Jennifer Parish, director of criminal-justice advocacy at the Urban Justice Center's Mental Health Project. "They say the force is so large that training the proportion of officers necessary to make CIT work would be too unwieldy."

Instead, the NYPD points to its Emergency Services Unit, an elite division of the force that receives extra training on interacting with people in psychiatric distress.

The problem with relying on the ESUs, mental-health advocates say, is twofold. "The ESU is used for lots of different things, from terrorist attacks to missing persons to people in psychiatric distress," Parish says. "Skills that might make someone effective for the ESU might not be the same skills that would serve well on an EDP call."

More fundamentally, as specialized units, ESU teams are rarely the first police at an EDP call. That means the officers on the scene in the critical first five minutes of contact with a person in emotional distress often haven't received any specialized training at all beyond what they got at the academy.

To the NYPD's credit, it recently overhauled that training, tapping mental-health advocate Fred Levine to help rewrite Chapter 23 of the recruit's guide in the mid 2000s. Levine, who's a believer in the policing principles of the Memphis Model, incorporated many of its basic tactical guidelines in his rewrite. He cautioned against sudden actions, threats, and rushing the situation.

"Officers should take great care to assure that they do not restrain or confine EDP's in ways that may hurt—or even kill—them," the police student's guide reads. "Never confine EDP's—or anybody else—in facedown, prone positions for longer than it takes to handcuff them."

But while some of the training materials have been updated, advocates say changing the textbook isn't enough. NYPD recruits only get 18 hours of training on mental-health issues. Follow-up in-service tactical-refresher trainings offered to veteran police are also relatively short and are often tacked onto the end of a shift.

Even the best training in the world won't help if officers don't feel they have the time to talk through a situation with someone in psychiatric crisis.

"It takes oversight," Parish says. "A commander in a precinct who expects every call to be responded to very quickly and then get back out on the street, that doesn't give officers much time for empathy."

After a spate of Daily News stories and pressure from the City Council turned up the pressure on the NYPD to re-examine its mental-health policies in 2008, it revived the Link Committee, a group of mental-health professionals and advocates who had been consulting with the police on policy issues before a lack of departmental interest led the committee to founder for years.

Parish and Levine attended the first meetings of the revived committee with optimism but were soon frustrated by the messages they were getting from the department.

"They wanted to limit the scope of the conversation to reviewing the training," Parish says. "Anything beyond that, they weren't really interested."

Ultimately, the Link Committee stopped meeting, without releasing any reports or recommendations, leaving members pessimistic about the prospects for change.

"At this point, I think getting change may require a new mayor and a new police commissioner who may be more open to listening," Parish says.

Experts on law enforcement and mental health agree that it's unfair to put all the blame on police when an encounter with a mentally ill person goes wrong. "This is an issue that goes all the way through our society," says Cochran of the Memphis police. "Everyone has a stake in how we treat each other, it takes all of our involvement to change those relationships, and when something goes wrong like that, it reflects something being wrong all across the board. This isn't just about fixing the training. Getting it right requires dedication and cooperation and conversation from the whole community."

But by refusing to take part in the kind of wider discussion that could bring reforms, Levine says, the NYPD is becoming an obstacle to broader civic solutions.

"The NYPD shouldn't bear sole responsibility for every single tragedy as if they had the magic to prevent it," he says. "But their failure to aggressively participate—within their department, across agency lines, and outside the city where expertise clearly exists—that's something I'll always blame them for until they change. And I'll blame them for the next tragedy because of that failure."

It's a sentiment shared by the Francis family. Since Shereese died, they say, many people have told them stories of similar—if less fatal—episodes in which the police mishandled a person in emotional distress.

"That's why it's necessary for this to be out there," George Francis says. "So that they put a new system in place to prevent this from happening to other people. They will be more careful when they know that they will be brought to account."

npinto@villagevoice.com

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32 comments
padraigh
padraigh

How sad that this had to happen.

mgilliam1
mgilliam1

Our collective mistreatment of mentally ill people is infuriating. We stigmatize them which causes them to not get the medical help they need. It's a terrible cycle.http://www.blackwiththeblues.com/

FluffySlippers
FluffySlippers

This is a very sad situation. Of course police are not prepared for all the different ways manic behaviour presents itself. The whole system is dysfunctional. Mental Healthcare is so fragmented with no support systems for caregivers. Sufferers are marginalized and stigmatized. This happened in March but the medication was stopped in November? Behaviour changed as soon as medication stopped? Why was there no follow up in 5 months except for 2 visits from a social worker? The procedure to access mental health care is probably as much to blame as police or parents. The parents did not seem to communicate with the daughter before the arrival of help. Could they have gone down to her room before the police took action, been honest with her about what was happening and stayed by her side? Having multiple uniformed officers invade your space, would be extremely chaotic and frightening to anyone, regardless of their mental state. Very sad. Either the police need to be educated (with access to immediate medical backup) or Institutions need to be re-opened, even if for short-term stays and especially for medication issues and caregiver support.

redQueen
redQueen

this article should have included the killing of Kenneth Chamberlain in White Plains.

tallison46
tallison46

I have to agree with Yobee. Someone gave the police bad information to work with and the outcome is just about what you would expect...

neenameena1
neenameena1

@villagevoice Remember Eleanor Bumpurs? 1984 the police used violence to handle a person w/mental illness; 28 yrs later w/no change.

TheQuietCar
TheQuietCar

@villagevoice in other news; sky is blue. Fire burns.

Yobee
Yobee

This is entirely the family's fault. Instead of calling an ambulance, which they would have been billed for, they called the police, for free escort and transportation to a hospital. If they had taken responsibility for their family member, they would have called an ambulance first. EMTs could have brought in the police if they thought it was necessary and would have been on-scene to advise the cops on handling the subject and would have been right there once the medical emergency began.

 

Cheap, lazy hypocrites trying to scam the city out of big bank and escape responsibility for the death of the young woman...

Bobbi Goddard
Bobbi Goddard

This was an informative and provocative article. I am interested in learning more about Canadian policing approaches to EDP calls.

Anon
Anon

Sorry to be the grammar police, but it's judgment, not judgement.

Robert la Bohème
Robert la Bohème

Like in 1989 when I went into the Emergency Room at St. Vincents with chest pains. They thought it was a heart attack and kept me there 7 hours, ignoring me in a curtained off partitioned. When I asked if there was some other place they could recommend, the cop nearby said, "You want better service, go back to California."

HAROLDAMAIO
HAROLDAMAIO

The NYPD's Poor Judgment With the Mentally Ill

 

 I prefer to put it, your poor judgment with the words, "the" mentally ill. Such abtstractions do no one any good, and may well be behind negative actions.

LTigani
LTigani

@MXGMCopWatch killer judgement.

Cassidy
Cassidy

The NYPD ought to adopt international standards of recognized best practices in dealing with the mentally ill.

 

That said, I don't think the city should be held liable for the few unfortunate cases of fatality.  I think people ought to be reasonable: have the department adopt better training and protocols of engagement, sure, but unless there is some kind of demonstrable case of widespread negligence, NOT A PENNY IN CITY DOLLARS TO THE FAMILIES of the mentally ill.  It is not anyone's fault -- not theirs, not the city's, no one's -- that their relatives are nuts and wind up dead! 

JessicaClackum
JessicaClackum

@villagevoice Very tragic. The police never should have been involved.

JessicaClackum
JessicaClackum

@villagevoice I know it was routine for NYPD to accompany the EMTs but this was a "medical" not "violent" situation, 911 op knew that...

SuppahFly
SuppahFly

@Police_Dispatch Why dies this feed criticize the police more then commend?

sshanika1
sshanika1

 @Yobee

 Once there is a call to 911 to have a mentally or emotionally disturbed hospitalized, EMS and Police are dispatched.  It's protocol.

ijustcant
ijustcant

 @Yobee

Stop acting like you give a good Goddamn about the "young woman" and admit to using this story as an opportunity to spew your vitriolic views on  people who you perceive (or judge) to be draining the city of New York with their incessant need for governement handouts.  Where did you type this comment?  From your High-rise condo in Greenpoint or something?  Who raised you to be such a high-falutin',  insensitive pig?  Michael Bloomberg?  Mitt Romney?  Who?  This is a loss that this family will have to grapple with for the rest of their lives.   They lost their schizophrenic daughter.  She's been sick for years. Did you wonder at all how stressful a situation like this might be for everyone involved?   To call them "cheap" and "lazy" is absolutely disgusting.  You gave yourself away with the word, "entirely".  It's "entirely" the family's fault?  You're heartless.  And look around you. New York City IS a big fucking bank you dick.

spence147
spence147

 @Yobee You certainly win the award for the most ill-informed response that I have ever read online.

 

redQueen
redQueen

 @Yobee

 "On the evening of March 15, Shauna Francis called 311 looking for some information. She wanted to call an ambulance for her 30-year-old sister, Shereese, but wasn't impressed by the quality of care at Queens General, the nearest hospital. Shauna wanted to know if she could ask the ambulance to take Shereese to a Long Island hospital.....The operator transferred Shauna to a 911 dispatcher, who listened to Shauna's story and promised to send someone over."

 

I don't understand how you get "cheap, lazy hypocrites" etc

redQueen
redQueen

No. The sister called 311 and was directed to call 911.

mbrachman
mbrachman

 @Anon Actually, that's the spelling police, to be technical. You're correct that 'judgment' is the preferred spelling, but 'judgement' is an accepted alternate spelling.

txguy
txguy

 @Cassidy I agree.  This story is tragic, no doubt.  But I got the impression that the EMTs had arrived with police before.  Since the family called for EMTs, it is likely the EMTs called for backup knowing this patient could be trouble.

 

The police use violence to subdue a mentally ill patient because the patient is violently resisting.  Furthermore, since the patient is not rational, the patient may not respond to commands and can exhibit extraordinary strength as they will struggle to the point of hurting themselves.  Ask anyone who has worked with autistic adults.  Additional training is helpful, but the police aren't being paid to put themselves into the hospital.

Brotha
Brotha

 @SmithBurger The Second Amendment gives the PEOPLE the right to bear arms. We should be arming our brothers and sisters more and shooting back at NYPD. The disarmmament campaign in NY is a deception campaign to weaken the PEOPLE's rights and be helpless at the mercy of the NYPD. Don't believe the lie. NYPD is the enemy. These churches ministers are weak. Oh well a brother or sister is shot dead by NYPD.

Yobee
Yobee

 @redQueen I get 'cheap' because they brought in the police for free instead of an ambulance for which they'd be charged. I get 'lazy' because they used free city services to deal with their own relative, I get 'hypocrites' because they are now trying to profit from their own bad judgement calls...

solex10
solex10

 @txguy Excuse me, but the police are supposed to be able to handle people better that that. The mentally ill should be treated with a lot more compassion; instead, they get tazered, shot, or chokeholded-and all with the complicity of sheeple like yourself who believe in the old 'Officer Friendly' bullshit.  With 'understanding' and 'compassionate' people like you, it's no wonder the mentally ill have problems in society getting treated, the police get away with misbehavior, and North American society becomes more authoritarian.

solex10
solex10

 @Yobee You are certainly a big, prize fool. Don't you know that you're not supposed to blame the victim? The lady, and her family, are all victims in this.

 

Please keep you nasty invective to your diary.

txguy
txguy

 @solex10 You seem to know an awful lot about somebody you've never met.  Ad hominem aside, you seem to have ignored everything I said.  Yes, it would be nice if these incidents never arose, but how is someone "supposed" to do the impossible?  She was fighting off four police officers.  What would you have suggested?

 
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